Welcome to Flower Delivery Eastcote. These Terms & Conditions ("Terms") set out the legal agreement between you (the customer) and Flower Delivery Eastcote ("we", "us", or "our") when placing an online flower delivery order within Eastcote and the nearby locales. By accessing or using our website for flower delivery services, you confirm that you agree to be bound by these Terms. Please read them carefully before placing an order.
These Terms apply to all customers based in, or requesting deliveries to, Eastcote and the surrounding areas. If you do not agree with these Terms, you may not use our services.
Ordering flowers for delivery in Eastcote is designed to be convenient, secure, and straightforward.
Payment for all flower deliveries in Eastcote and surrounding areas must be made in advance. We accept major credit and debit cards, as well as other electronic payment methods as indicated at checkout. Payment is processed securely at the time of order placement.
All prices are inclusive of VAT, where applicable. Delivery fees will be shown prior to completing your purchase. We reserve the right to change pricing at any time, but changes will not affect orders already placed and confirmed.
In the event that your payment cannot be processed, your order will not be accepted, and you will be notified to provide an alternative payment method.
Our flower delivery service covers Eastcote and the neighbouring areas. We strive to deliver your flower order on your chosen date; however, during busy periods (such as Valentine’s Day, Mother’s Day, or festive holidays), or due to unforeseen circumstances, delivery dates cannot always be guaranteed.
Deliveries are usually made between 8am and 8pm. If your delivery is time-sensitive, please specify this at the time of order; while we will do our best, specific delivery times cannot be guaranteed.
If the recipient is not available at the delivery address, our courier will attempt to leave the flowers in a safe location or with a neighbour, if possible, and leave a card with instructions for collection or contact. We are not liable for delivery issues when inaccurate recipient details have been provided.
From time to time, substitute flowers or packaging may be necessary due to stock availability or seasonal variations. In such cases, we guarantee any substitutions will maintain the same value and quality as those ordered, and the overall aesthetic of the arrangement will be preserved. You will be notified where major substitutions are necessary.
You may amend or cancel your Eastcote flower delivery order under the following conditions:
Due to the perishable nature of flowers, returns are not usually possible. However, if you are not satisfied with the quality of your delivered flowers, please notify us within 24 hours of delivery with a photo and a description of the issue. Where appropriate, we will offer a replacement arrangement or a partial/total refund based on the circumstances.
Refunds may be granted at our discretion and will be processed promptly using your original payment method.
Flower Delivery Eastcote endeavours to provide all services with reasonable skill and care. However, we do not accept liability for:
Where problems arise due to our error or fault (e.g. wrong product delivered, significant damage during delivery, delivery to an incorrect address despite correct instructions), we will offer a replacement or refund as appropriate. Our total liability shall not exceed the value of the order in question.
All images, content, designs and branding on our website belong to Flower Delivery Eastcote or third-party licensors. You agree not to reproduce, copy, distribute, or use such content for commercial or harmful purposes. Misuse of our website or its content is strictly prohibited.
We are committed to protecting your personal data in accordance with applicable UK data protection laws. Your contact and payment details will be retained only for the purposes of processing your order, managing delivery, customer service, and for record-keeping. We will never sell or misuse your data.
If you are not satisfied with any aspect of our flower delivery service in Eastcote or if you have any queries regarding your order, contact us through our website. We aim to address and resolve all customer service issues promptly and professionally.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms & Conditions at any time. Updates will be posted on our website and will apply to all future orders.
If any term is deemed unlawful or unenforceable, those provisions will be removed or limited to the minimum extent necessary, and the remaining Terms will remain in full force and effect.
These Terms constitute the entire agreement between Flower Delivery Eastcote and its customers relating to the provision of goods and services via our website.
These Terms & Conditions apply to all flower delivery customers in Eastcote and its surrounding areas. By placing an order with us, you confirm your acceptance of these Terms, regardless of your precise location within our delivery zone.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Eastcote, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Eastcote.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
